Best Aftersale Service
1<:contact us
Address: The 15th Building - room 504, Huaxin village, Fu tian District, Shenzhen City, Guangdong Province, China.
Postal Code: 518028
Tel1: +86 319 8329788
Tel2: +86 755 82178680
Email: service@agoodseller.com
MSN:Andy@agoodseller.com TEL:86 152-268-85819
Steven@agoodseller.com TEL:86 150--309-03110
2<: Does the Agoodseller have minimum order quantity ?
Agoodseller has no minimum order quantity, so we can not only ship single sample but also the large order
3<: IF you Show me the wholesale price!
Of course, we can give you the better price for large order.
If you are interested in a quotation for a large quantity of items, please contact us with the following details:
**The item code and description;
**The exact desired order quantity;
**What your desired time frame would be;
**Special packing instructions, e.g. bulk packing without product boxes
With this information we will get back to you with a quote for the product price. Shipping cost / logistics arrangement would need to be discussed in more detail for large order.
If you are really interested in buying large order of a particular product, please contact us with full details as noted above, but We suggest you preferably begin by placing small quantity samples on our site so you can check out the products first.
4<:special instruction
All prices shown on agoodseller.com are based on US Dollars (USD).
As secure reason, all the payment information will be confirmed by manual work. Because of the time difference, we will confirm your payment within 12 hours, and then send an email to you, the state(icon) of your order will also be changed at the same time, You can log in our website and click “my order” to check it
5<:Can I cancel an order? Before payment and after payment.
if you have not paid for your order yet, there is no need to contact us to cancel it. We receive hundreds of 'test' orders each day which our members are using to quote certain cart contents andsave the invoice for later references.We ignore all orders until a matching payment is received. So if you haven't paid, don't worry, we are not processing your order.You are under no obligation to follow through and pay for an order just because you checked out your shopping cart online. If you want to do test orders to save certain invoices for later you are welcome to do this.If your order is more than a week old please note you may not be able to "reactivate" it by sending a payment, because the prices of the items may have changed as well as the shipping rates and currency conversions. You may need to repeat the order with a new cart.
If you have already paid for an order and want to cancel it, please contact us as soon as possible.If you are uncertain about something in your order and you wish to change it, please contact us and put the order on hold while you decide. This will stop the packaging process so you still time to make changes.
If the package has already been delivered we cannot cancel or change the order.
If you want to cancel an order because you are ADDING further products, but not canceling the previous items, simply contact us and we will process it, usually for no extra fees. If the order is in an early processing stage you may be able to change and cancel it. You can ask for a refund or keep your payment as a credit.
6<:Do you send me a tracking number? Where is my order?
Yes, after we dispatch your goods, we will email you a tracking number for the courier used as soon as possible. There is normally a 24-hour gap between dispatching goods from our store in China and getting the tracking number from the courier offices.
You can track your order with the tracking number we offered below the website according to the transporting way you have chosen
DHL:http://track.dhl-usa.com/trackbynbr.asp
EMS:http://www.ems.com.cn/english-main.jsp
USP:http://www.ups.com/content/hk/en/index.jsx
TNT:http://www.tnt.com/country/en_cn.html
FEDEX:http://www.fedex.com/Tracking
7<:Can you ship to brazil?
Yes, we can ship to Brazil. Please note, it's your own responsibility to find out about the IMPORT TAX situation in your own country. Our customers in Brazil have informed us that companies importing anything are suggested to state their "CNPJ" number, and individuals are suggested to state their "CPF" number on invoices. If you have not "CPNJ" number or neither "CPF" number, please choose EMS as your shipping method.
8<:Do I have to pay VAT / Sales Tax?
Possible additional costs to you may include:
**bank transfer charge
**Paypal money 'upload' (i.e. deposit) charges,
**any import duties that are leviable at customs.
Please note that if you are re-selling (or drop-shipping) goods from agoodseller, it is your responsibility to ensure you are abiding by the tax (and other) regulations for selling goods in your home country and the destination country.
Please note that if you are drop-shipping to end customers, it is your responsibility to let them know about any taxes they may have to pay when receiving goods from the courier.
9<:How much tax do I need to pay?
Please note that all import taxes/duties are the buyer's responsibility. Agoodseller will accept no responsibility for customs costs incurred. Obviously you will want this to be as low as possible, but agoodseller can give you advice or information about tax rates 60%.
All we can do is to declare the value of the shipped goods at a nominal value (see below), which may still be full taxable. Items shipped from agoodseller will be declared at the lowest nominal market price as a standard assumption. This lowest market price is based on the manufacturing origin and might not be reflective of how much the item will cost you if bought in your local retail market.
You must ensure you find out about regulations in your own country before ordering from agoodseller. In most countries, the actual origin of the goods (China) is not important: only the declared value of the goods and declared contents is relevant.
Let us know if you have any special packing or label instructions when placing your order. Add comments to the box on the "Delivery Information" page of the checkout process.
Agoodseller does not add any sales taxes or hidden charges to orders.
10<:Who is responsible for product damage or loss during transit?
We offer Shipping Insurance for just US$ 1.99 to protect your package, in case of lost or damage problems. Any missing issues reported, we will reship your order immediately.You can add shipping insurance when you checkout your order, it is worth it.
11<:I have problems in using the product I ordered, please help!
Firstly please check the English manual that comes with the product, or you can check for online manuals or Blogs for advice.
If you still can’t figure out the problem, please submit a ticket to our customer service representative at: http://www.agoodseller.com/ . They will offer you professional tech support and help you assess if your product is defected
12<:Instructions For Returning Faulty Goods
All the products we sell come with a minimum one-year warranty but you will find that some merchandise is guaranteed for a longer period by their Chinese manufacturers
Before returning goods, please contact us first to discuss the issues you are having. In over 90% of cases we are able to sort out the problem by giving technical support, without you having to send anything back.
If there are irremediable defects with the devices, you can return them for repair or replacement under our twelve month warranty.
If you did not buy your product directly from agoodseller, you need to contact the vendor who sold it to you. It may still be possible for you to return a faulty product directly to agoodseller and get a replacement sent directly to you, but first this needs to be discussed with the person who was responsible for the original order with agoodseller. Please note we do not provide any technical support or software support whatever for products that were not bought from agoodseller.
13<:Policy of refund,repairment and replacement
we will try our best to make sure the products shipped to our customers are in the best condition.
- Return and full refund
Products with quality problems, if notified in 7 days (from the date products were received) can be returned and refunded.
will need to send the products back to us, when we receive the products, we will give you a full refund. - Replacement
Products with quality problems, if notified within 30 days (from the date products were received) can be returned and replaced.
Customer will need to send the products back to us, when we receive the products, we will replace it with new ones and ship them back to you.
We will all the necessary pay shipping fees for the replaced products that we ship to you.
Repair
Products with quality problems, if notified within 1 year (from the date products were received) can be returned and repaired.
Customer will need to send the products back to us, when we receive the products, we will replace it with new ones and ship them back to you.
We will all the necessary pay shipping fees for the replaced products that we ship i
14<:Return and partial refund.
Agoodseller.com cannot give a full refund for quality problems such as:
**The product does not look like the ones in your picture.”
**The product is not what I’d imagine it to be.
**I am not satisfied with this product.”
We will deduct a certain amount of handling fee based on your order total amount and give you a partial refund.
